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CUSTOMER RELATIONSHIP MANAGEMENT - CRM November 01 & 02, 2012

We like to inform you that Business Unlimited in collaboration with Apave Liban is conducting a public training workshop on 1 & 2 November 2012.

Find Below the workshop outline and registration details.

CUSTOMER RELATIONSHIP MANAGEMENT - CRM
November 01 & 02, 2012

TRAINING OBJECTIVE
Overlook the key requirements for a CRM process that integrates your organization with those of your customers. Learn how to introduce a successful CRM program in your organization & reap enormous benefits as a result.

TRAINING OUTLINE
• Understand what is Customer Relationship Management
• Identify your customers
• Managing your customers
• Measuring CRM
• Standards & continuous improvement in CRM
• CRM as a business process
• CRM, communication and people
WHO SHOULD ATTEND
Executive managers from across all sectors, CEOs, presidents, vice presidents, directors, head of departments, etc.

TRAINER
Dr. Salim Hajje, Ph.D. - Strategy Management Consultant and Business Unlimited Regional Director

PLACE & SCHEDULE
Training will take place on November 01 & 02, 2012 from 9 a.m till 5 p.m at Apave Training center, Furn El Chebbak.

FEES
350 $ per person including documentation, lunch and coffee breaks, (excluding V.A.T)

For registration please contact:
Rana Karame – Training Coordinator
tel. 961.1.283072 – fax. 961.1.295145
Email: ranakarame@apaveliban.com

Visit us online!
www.apaveliban.com
www.business-unlimited.com

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