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  • Monday Jun 17 2019 from 06:30 pm until 08:30 pm
  • I Have Learned Academy, Sarkis Group Bldg, Bloc B - 5th floor, Mirna Chalouhi Highway (Bauchrieh - Sin El Fil Highway), Beirut, Lebanon
  • Conferences & Workshops

Happy clients for better business
Part of the business sessions collaboration between IE Alumni Association in Lebanon & I Have Learned Academy

- Outline:
I- Why to build a customer Experience?
a) Create a Contagious brand (STEPPS)
b) Loyalty Scheme and Customer Life Value

II- Where to build a customer Experience ?
a) Online Touch-points
b) Offline Touch-points

III- How To build a customer Experience ?
a) Social Confirmation
b) Scarcity
c) Reciprocity
d) Sympathy
e) Consistency

- You will learn after the session
Understand the importance of building a Unique Customer Experience and get some tips to move into a customer centric business.

- Trainer Bio:
John Achkar - IE Alumni
Entrepreneur, Managing partner, Trainings facilitator and Stand-Up Comedian, John is passionate about designing exceptional customer experiences. His experience in the NGOs world and his long path in co-founding and managing Everythink, a fun retail store, gave him a hands-on expertise on spreading a contagious word of mouth and challenging traditional marketing approaches. John has recently earned his MBA from IE Business School & Singapore Management University.

Workshop attendance: 28$
Add certificate: +10$

Tickets info:
Tickets can be booked online on Ihjoz:

And Offline from Khoury Home or Malik's Bookshop any branch, or I Have Learned Academy.

Booking ahead is a must, places are limited.

I Have Learned Academy introduction:
I Have Learned Academy is a place where you can learn everything that you didn't learn at school!
Check all our upcoming workshops here:

I Have Learned Academy is located in Mirna Chalouhi Highway (The Bauchrieh - Sin El fil Highway).

Special offer with Careem Taxi:
Get a 50% discount on your ride with Careem Taxi to I Have Learned Academy by entering the code:

For more info about the workshop contact or 03-376390

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