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  • Every Thursday to Friday from 09:30 am until 05:30 pm, Nov 08 2018 to Nov 09 2018
  • EFLA, The Bureau Building, 3rd Floor, Pierre Gemayel Road, Mathaf (Museum), Beirut, Lebanon
  • Conferences & Workshops

Customer Service Excellence Workshop

Making a great impression at every interaction with the customer can make and grow your business. Knowing how to deal with your customers and what they want increases trust and provides a good catalyst for a sturdy and lasting relationship.

This two-day workshop will enable you to:

- Learn the importance of first impressions
- Master respectful and friendly meeting & greeting
- Create a culture of empathy and EQ
- Handle complaints constructively
- Utilize Service Recovery to claim customer loyalty
- Use body language, tone and words appropriately
- Think and act more positively for a star Attitude

Fee: $440 per person (including Coffee breaks, Lunch, Materials & Certificate)

Date(s): 8th & 9th November, 2018
Time: 09:30 to 17:30

Early Bird Registration discount - before or on 24th October, 2018

Who should attend:
Customer Service representatives, client relationship officers, supervisors, sales & marketing staff, call center agents, service recovery agents, complaints handling staff and anyone wishing to excel when serving customers. (Hospitality, hospitals, banks, and retail industries can greatly benefit.)

Coach/Trainer: Sonya J. Sabbah is a Master Certified Coach Trainer, former journalist, author and Certified Executive & Cognitive Behavioural Coach. She is a graduate of the University of London with an Honors Law Degree. Sonya has worked with many organisation on their behavioural and communication skills. As an Executive Coach, she has helped many executives level up their performance and excel in their tasks. Sonya is the founder of EFLA and a member of the International Coach Federation (ICF) and LLWB. She is the author of "Etiquette in the City: Beirut".

+961 1 387 710

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